Matscop Technical LLC ("Matscop", "we", "us", or "our") operates the website www.matscop.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1 Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill in a contact or quote request form (name, email, phone number, company, project details)
- Send us an email or call us
- Subscribe to communications or newsletters
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, referring URLs, and click paths
- Device type and screen resolution
This information is collected through cookies, web beacons, and similar technologies, only after you provide your consent where required.
1.3 Information from Third Parties
We may receive information about you from third-party services integrated into our Site (e.g., Google Analytics, Google Ads) in accordance with their respective privacy policies.
2 How We Use Your Information
We use the information we collect to:
- Respond to enquiries, provide quotes, and deliver our services
- Schedule and conduct consultations and project meetings
- Send transactional communications (project updates, invoices, support)
- Send marketing communications where you have provided consent
- Analyse website traffic and user behaviour to improve our Site and services
- Comply with legal obligations under applicable UAE and international law
- Prevent fraud and ensure the security of our Site
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3 Cookies & Tracking Technologies
3.1 What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to site owners.
3.2 Types of Cookies We Use
| Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Essential for the Site to function. Cannot be disabled. | Session cookies, CSRF tokens, form security |
| Analytics | Help us understand how visitors interact with our Site. | Google Analytics (_ga, _gid) |
| Marketing | Used to deliver relevant advertisements and measure campaign effectiveness. | Google Ads, DoubleClick |
| Functional | Remember your preferences and enable enhanced features. | Language preferences, UI settings |
3.3 Your Cookie Choices
When you first visit our Site, you will be presented with a cookie consent banner. You may accept all cookies or decline non-essential cookies. You can change your preference at any time by clearing your browser's local storage and revisiting the Site. You can also control cookies directly through your browser settings — please refer to your browser's help documentation for instructions.
Please note that disabling certain cookies may affect the functionality of the Site.
3.4 Google Consent Mode
We implement Google Consent Mode v2. This means that Google Analytics and Google Ads tags on our Site respect your consent choice — if you decline, no advertising or analytics cookies are placed by Google services.
4 Sharing Your Information
We may share your information with:
- Service providers — third-party vendors who assist us in operating our Site and delivering services (e.g., hosting providers, email platforms, CRM tools), bound by confidentiality obligations
- Analytics & advertising partners — Google Analytics and Google Ads, subject to your cookie consent
- Legal authorities — where required by UAE law, court order, or regulatory requirement
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
All third-party processors are required to handle your data in accordance with applicable data protection law.
5 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Contact/enquiry data — up to 3 years from last interaction
- Client project data — up to 7 years for legal and financial compliance
- Analytics data — as configured in Google Analytics (default 14 months)
- Cookie consent records — stored in your browser's local storage until cleared
When data is no longer required, we securely delete or anonymise it.
6 International Data Transfers
Matscop Technical is based in Dubai, UAE. When you interact with our Site, your data may be processed by third-party services (such as Google) whose servers are located outside the UAE, including in the European Economic Area or the United States. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable law.
7 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (subject to legal retention obligations)
- Objection — object to certain types of processing, including direct marketing
- Restriction — request that we restrict processing of your data in certain circumstances
- Data portability — receive your data in a structured, machine-readable format (where applicable)
- Withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at support@matscop.com. We will respond within 30 days.
8 Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9 Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
10 Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
104, A3, IFZA, Dubai Silicon Oasis, Dubai, UAE
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
See also: Terms of Service →