Terms of Service

1 Services

Matscop Technical provides professional digital services including, but not limited to:

• Custom web application and software development
• E-commerce development (WooCommerce, Magento, custom platforms)
• Mobile application development (iOS & Android)
• UI/UX design and branding
• Digital marketing, SEO, and Google Ads management
• CRM, ERP, HR, and business automation systems
• AI application development and integration
• API development and third-party integrations

Specific deliverables, timelines, and pricing for client engagements are defined in individual project proposals, statements of work, or service agreements signed between Matscop and the client.

2 Use of the Website

2.1 Permitted Use

You may use this Site for lawful purposes only. You agree to use it in a manner consistent with all applicable UAE laws and regulations and these Terms.

2.2 Prohibited Activities

You must not:

• Use the Site in any way that violates applicable local, national, or international law
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the Site, server, or database
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
• Use automated tools (bots, scrapers) to extract data from the Site without prior written consent
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Impersonate Matscop, its employees, or any other person

3 Intellectual Property

3.1 Our Content

All content on this Site — including text, graphics, logos, icons, images, audio clips, and software — is the property of Matscop Technical LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

3.2 Client Work Product

Ownership of deliverables produced for clients is governed by the signed project agreement. Upon receipt of full payment, clients typically receive ownership of the custom-developed code and design assets specific to their project. Third-party frameworks, libraries, and tools remain subject to their respective open-source or commercial licences.

3.3 Portfolio Rights

Unless otherwise agreed in writing, Matscop reserves the right to include completed client work in our portfolio and marketing materials.

4 Project Engagements & Payments

4.1 Proposals & Agreements

All client engagements begin with a written proposal or statement of work outlining the scope, timeline, and cost. Work commences only after the proposal is signed and the applicable deposit is received.

4.2 Payment Terms

Payment schedules are defined in each project agreement. Typical terms include:

• An upfront deposit (commonly 30–50%) before work begins
• Milestone-based payments tied to deliverable approvals
• Final payment before handover of source code, credentials, or live deployment

Invoices are due within the period stated on the invoice. Late payments may attract an interest charge of 2% per month on the outstanding balance.

4.3 Scope Changes

Any changes to the agreed project scope requested by the client after work has commenced may be subject to additional charges and revised timelines. All scope changes must be agreed in writing.

4.4 Cancellation

If a client cancels a project after work has commenced, all work completed to date will be invoiced at the agreed hourly or milestone rate. Deposits are non-refundable unless Matscop is unable to deliver the agreed services.

5 Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business processes, technical specifications, pricing, and client data. Confidentiality obligations survive the termination of any agreement for a period of 3 years.

6 Warranties & Disclaimers

6.1 Website

The Site is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of the content on the Site for any particular purpose.

6.2 Services

Matscop warrants that services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant that any digital product will be error-free or uninterrupted. Post-launch maintenance and bug fixes are covered during any agreed warranty period specified in the project agreement.

6.3 Third-Party Services

We are not responsible for the performance, availability, or security of third-party platforms, hosting providers, payment gateways, or APIs integrated into client projects.

7 Limitation of Liability

To the fullest extent permitted by UAE law, Matscop Technical LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Site or our services
• Any errors, omissions, or inaccuracies in content
• Unauthorised access to or alteration of your data
• Loss of profits, revenue, data, or business opportunities

Our total aggregate liability to any client for any claim arising out of or related to our services shall not exceed the total fees paid by that client in the three months immediately preceding the claim.

8 Indemnification

You agree to indemnify and hold harmless Matscop Technical LLC, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Site, your violation of these Terms, or your violation of any third-party rights.

9 Links to Third-Party Sites

Our Site may contain links to third-party websites for your convenience. We do not endorse, control, or accept responsibility for the content, privacy policies, or practices of any third-party site. We recommend reviewing the terms and privacy policies of any third-party site you visit.

10 Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the data practices described in that policy.

11 Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any disputes arising from or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

We encourage clients to first contact us directly to resolve any dispute amicably before initiating formal proceedings.

12 Changes to These Terms

We reserve the right to update these Terms at any time. The revised Terms will be posted on this page with an updated "Last updated" date. Continued use of the Site after any changes constitutes your acceptance of the new Terms. We recommend reviewing this page periodically.

13 Contact Us

If you have any questions about these Terms, please contact us: